Case Study

Pelican Family Medicine is a full-service family practice, with two locations in Wilmington, NC, serving nearly 4,000 patient lives.

They specialize in family medicine, allopathic medicine, and osteopathic medicine, which includes geriatric care, pediatric visits, and ongoing adult primary care for many chronic conditions.

Like many small to medium sized primary care practices, keeping up with mandated testing and reporting was a challenge.

On the front end, there was no simple way to engage with their patient population to identify testing and screenings that each patient was eligible for. This resulted in poorer patient outcomes, missed revenue opportunities, and potential MIPS penalties.

Additionally, they did not have all the programs in place to offer these services to patients, nor did they have the staff to manage everything.

Pelican engaged with Fairway Health & Wellness to solve this issue. This included:

• Electronic Patient Engagement to complete HRA’s which allowed for billing an E&M billing code

• Pair the HRAs with billable ancillary services identified, each requiring little to no staff time

• Complete patient enrollment into appropriate ancillary services

Next, Pelican implemented the Precision Platform, which automates the process of uncovering required tests and screenings for each patient.

1. Pelican uploaded a demographic data set including Dx and/or patient problems list
2. Fairway then creates Group Practice in Precision Platform
3. Data analysis for each practice group including all patients for all payers using the proprietary technology
4. Group white labeled, specific email and text communication is approved and sent
5. Precision Virtual engagement creates a specific e-visit for each patient

Engagement includes email interaction and direction to the patient for follow up with the practice group and any additional assessments that may be required based HRA score and physician approved protocols.